DAY 4 - EVENTS, MEETING ROOMS AND CORPORATE SERVICES

This day the  focus was placed on the commercialisation of meeting rooms, events and complementary services offered by the hotel.

Natalia and José Gabriel explained how the hotel manages requests for business meetings, conferences and professional events. The procedures for preparing commercial proposals were analysed, including the identification of customer needs and the adaptation of services accordingly.

Different elements included in event contracts were presented, such as room rental conditions, catering services, audiovisual equipment and logistical organisation. The importance of coordination between departments was highlighted as a key factor in ensuring successful event execution.

This session provided a broader understanding of the relevance of the MICE segment within the hospitality industry and its importance as a source of revenue diversification.

The training experience allowed observation of real professional practices related to hotel commercialisation and event management. 

I also met the team in charge of the Events and Food & Beverage departments.


Meeting Room - Eurostars Grand Central


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