I start my training at this hotel in the Tyrol. Waidring is a beautiful mountain village that combines its high season in winter with a more family-friendly summer season. The first job is to identify the facilities, types of rooms, services, opening hours, etc. All accompanied and guided by the manager. To get to know the staff that serves the 64 rooms of the hotel. Other moments have served me to investigate the management of the hotel, the tourist intermediaries with whom they operate, the management programme used, etc. To discover aspects related to staff selection, required attitudes and working hours. The sessions at the reception helped me to demonstrate work procedures (bookings, budgets, check-in). I was able to see some aspects related to marketing (social networks, google adwords, advertisements in tourist magazines, etc). They also showed me aspects related to occupancy (average stay, nationalities according to seasons, etc.). I got to know some aspects related ...